Jeep Recalls 2014 Model Year Cherokees to Fix Transmission Defect

July 09, 2019 by Jerry Hirsch, @Jerryhirsch

Fiat Chrysler Automobiles is recalling all of its 2014 Jeep Cherokees with a 3.2 liter engine because of a flaw in the transmission.

The defect affects almost 82,000 vehicles. Those Jeeps have a valve in the transmission that can become stuck. The transmission will then unexpectedly shift into neutral. The sudden loss of power can trigger a crash, the automaker said.

Jeep wants owners to bring the Cherokees to dealers, where technicians will update the transmission software, free of charge.

The company said it will reimburse owners who have experienced the problem but paid a dealer to fix the defect. Those customers must send the original receipt or other proof of payment to the company for confirmation of the expense.

The recall is expected to begin August 2. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is V69.

Ryan ZumMallen February 9, 2018
A new turbocharged engine and impressive standard features add welcome civility to the refreshed 2019 Jeep Cherokee and its dynamic off-road performance.

One Response

  1. Jo

    Had the recall v69. Noting we have a 2014 model with a 2016 transmission. Had the update. Two days later we had loss of power and the car was stuck in neutral. The exact problem the update was meant to fix. Service centre said they updated the wrong software as we had a 2016 transmission. They reverted to the software which fixed it for a few hours and then the faults returned. FCA said they would supply a new transmission but I would have to pay for the labour ??? Car has 55,000kms and two transmissions. What a joke!


Leave a Comment

Your email address will not be published.


Subscribe to our mailing lists

Choose one or more topics: