Inspector General’s Report Details New Mail Truck Program Problems

August 31, 2020 by Jerry Hirsch, @Jerryhirsch

The earliest new mail delivery trucks will replace the U.S. Postal Service’s aging and troubled fleet is January 2022, according to a new report by the service’s Office of the Inspector General.

The Postal Service began planning the fleet’s replacement with a new purpose-built vehicle more than five years ago. The post office expected to place the first trucks in service during the federal government’s 2018 fiscal year, but many delays have hampered the program. The postal service plans to provide production contracts worth a combined $6 billion to one or more companies by the end of this year.

Part of the delays resulted from the low quality of the prototype vehicles companies submitted for testing and evaluation. The report said that vehicles delivered by four of the five suppliers “experienced critical safety failures during the prototype testing phase, including brake failures and leaking fuel tanks.”

The post office now uses about 140,000 Grumman Long Life Vehicles for its main delivery service. The trucks have an expected service life of 24 years. But 69 percent of the fleet is between 25 and 32 years old, the report said.

The agency spent more than $700 million last year maintaining the vehicle. The average expense is about $5,000, but at least 10,000 of the trucks needed an average of more than $12,000 of work last year.

There also is another problem with the mail trucks that the inspector general’s report doesn’t address. Dozens burn up for unexplained reasons annually. According to a tally by Postal Times, at least 22 of the delivery trucks caught fire so far this year.

The report points out the importance of the Postal Service. It “delivers 48 percent of the world’s mail volume and more packages than any other business using the largest vehicle fleet in the U.S.” Replacing the vehicles will significantly reduce what the post office spends on fuel, repairs and maintenance, the report said.

The inspector general said the delays started with the agency’s acquisition strategy and were amplified in recent months by the Covid-19 pandemic.

The findings include:

  • Issuing the official Request for Proposal to suppliers for the prototype vehicle took six months longer than initially planned.
  • During the prototype vehicle design and development phase, the Postal Service extended the timeframes for building 44 prototype vehicles from six months to one year based on requests from suppliers for additional time to develop proposals and design prototype vehicles.
  • The Postal Service and suppliers required additional time to build and assemble the prototypes. While suppliers initially planned a year to design and build their prototypes, they only allocated 18 weeks to build, assemble, and complete supplier testing before delivery. Without adequate time to test their assembled vehicles, the suppliers delivered faulty vehicles. The Postal Service suspended field testing and returned all of the vehicles to the suppliers to correct the deficiencies.
  • When the prototype testing phase resumed, the Postal Service implemented two additional tests — a simulated field test and a durability test — to address critical safety issues. That created delays between three to eight months, depending on the individual performance of a supplier’s vehicle.
  • After the two additional critical safety tests were completed, three of the five suppliers completed the remaining prototype tests by December 2018. The Postal Service extended the testing period a further three months to allow the remaining two suppliers to complete testing by March 2019.

Because five different teams were competing for the large contract, the Postal Service intentionally limited its oversight of the suppliers’ design and build process. It believed that was a better approach to getting unbiased evaluations of the prototypes during field testing.

Many of the delays could have been avoided had the Postal Service emulated other large fleet operators by customizing commercial off-the-shelf vehicles rather than creating entirely new designs. That’s typically the practice of foreign postal services and private mail and delivery companies in the U.S., the inspector general’s report said.

The new truck will be called the Next Generation Delivery Vehicle, or NGDV.  There are just three teams left in the competition. They are:

Turkey-based Karsan, which makes commercial electric vehicles, teamed with long-time USPS supplier Morgan Olson of Sturgis, Mich. The team has offered a plug-in hybrid engine option for the new mail truck.

Workhorse Group, a small Loveland, Ohio, electric truck builder, also is in the running and would build the truck in partnership with Lordstown Motors. Lordstown is rebooting a shuttered General Motors auto factory in Ohio to build electric vehicles. Workhorse is a part-owner of Lordstown Motors.

The third team is specialty truck- and military vehicle maker, Oshkosh Corp., of Oshkosh, Wisc., and Ford Motor Co. of Dearborn, Mich. They based their internal combustion engine entry on the Ford Transit cargo van.

Jerry Hirsch August 11, 2020
The U.S. Postal Service is launching the final stage of entering an estimated $6 billion contract to replace the agency’s aging fleet of delivery vehicles.
Jerry Hirsch October 21, 2019
The U.S. Postal Service fails to act as its mail delivery trucks burn up at an alarming rate.

18 Responses

  1. Larry K

    So I’m wondering, we’re all five teams judged to be “acceptable” after real world testing and now the next phase is a REP for cost to select a winner? If so will the USPS place some weighting on the various performance categories like operations costs and predicted reliability?

    January 2021 is not far off. That means the award has to be soon, possibility before the end of their fiscal year in September. It will be difficult to tool up a factory and get suppliers on contract in time remaining, but there is a pressing need as this OIG report also says the USPS is spending $700m/year in maintenance to keep the tired fleet of LLVs in operation.

      • Thomas W.

        The USPS fiscal year ends 9/30/2020. The announcement will be made around then. The winning companies will need time to ramp up their production in order to deliver vehicles in time for they 2022 entry into service. The contract award is less than one month away now. Production plans will begin immediately for all winners. Workhorse seems to be the odds on favorite to win the largest chunk.

  2. MelLady

    As a mail carrier I just want the same amount of room that the LLV has in the front. I can load it up with trays, buckets, and packages between the table and the seat. The FFV is horrible because there’s a large parking break in between the table and seat, the cargo area is smaller too. The table should be squared off too, some LLV’s have tables where the legs fork into a V shape, can’t fit anything with that.

  3. Jimmy

    In the past week I have seen several all electric Ford Transit Amazon delivery vans. I googled it and they indeed exist.
    I was wondering if Ford/Oshkosh Corp. had entered an all electric version for their USPS NGDV entry. If so, this could easily be seen as an aggressive move towards the Workhorse entry and might tilt the scales….
    Any comments?

    • Haylowell

      From March 2018,
      “Although the agency also is looking at prototypes from other manufacturers that employ battery-electric and plug-in hybrid powertrains, the Oshkosh-Ford entrant has an internal-combustion engine.”
      Another article from August 2020 on Fox Business
      The Ford/Oshkosh entry is “Based on a high-roof Ford Transit van, which can be had with a diesel engine and will be available with all-wheel-drive soon, the van has been modified with the required sliding doors and plenty of protective body cladding.

    • EVgine

      A company called EVgine has a working vehicle but the big companies are now having a very hard time keeping things silent about EVgine.
      EVgine offers electric vehicle drivetrain and battery kits at a fraction of the cost.
      Morgan Olson called EVgine on several occasions but ultimately decided not to work with EVgine. We assume that they felt they could figure out how to get their own trucks working. This was two years ago.
      EVgine is now posting their all electric trucks on YouTube and they show easy maintenance, hill climbs, highway speeds and pulling very heavy trailers.
      Engine offers reposer kits at a fraction of the cost.
      EVgine has kits for existing vehicles which will save the Post Office millions of dollars and EVgine has proven that they can meet the expected cost to repower the LLVs

    • R

      Good observation Ford is expanding rapidly in the EV space and the components Oshkosh will use.

  4. Charles W.

    There is no way they would pick a ICE vehicle for the next 30 plus years. It’s gonna be 75% Workhorse and 25% Ford/Oshkosh. The Ford vehicles will go to colder climate areas. Workhorse also makes electric step box vans which the USPS also use and could start to convert those to electric also.

    • lizie

      Just curious – with Ford’s e-transit now breaking cover, why couldn’t / wouldn’t the USPS just delay this if they wanted to test those? The existing submission is based on the transit, how hard could it be? There is not even close to enough charging capacity to handle this as is, what’s the rush?

      • Penny C

        USPS delayed the decision, this could be why, its very possible. I hope your wrong though. $WKHS for the win!

    • Pete Tollman

      the post offices have NO support system for electric vehicles…no outside plugs or enough in house electricity to charge 50 vehicles overnight. i am betting on ford with a traditional engine.

  5. Micheal D Sims

    Would be educational to find the site that explains the issues surrounding such a large contract for a progressively shrinking market for the u.s.p.s. compared to the privatization of that market.

  6. L. Lee Klock

    The van our delivery person is stuck with is a piece of crap. We are a rural community with miles of dirt roads in a northern climate. Sh gets hung up in mud, snow, and ice is a huge danger. Tires needed replacement early on because the were inappropriate for our terrain. Her job must be hell with the poor management decisions that have been made in the past few years and now being forced to drive this lemon.

  7. Rose M Fletcher

    The biggest problem with the new mail trucks is that they don’t don’t look like mail trucks.
    A Post Office white van was rear ended in front of our house in Spring Lake N.J.
    The Post Office Manager decided that our house and our neighbors house were too dangerous to have delivery and he took it away after 38 years because he said his primary concern was his worker.

  8. Jeff

    If they aren’t 4 wheel drive, or at a bare minimum all-wheel (which can still suck in the snow)…they won’t be any good. The LLV’s are horrid in the heat of the summer, and even worse in the cold and snow. The heaters don’t work, and you can throw a handful of ice cubes under the back tires and get stuck.
    We couldn’t fit todays package load in the jeeps, but at least they were good in the snow.


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